Freight Specialist

ポジション名: Freight Specialist
雇用形態: 正社員の仕事
勤務地: Tokyo
リファレンス: JOB_000960[653]
担当者名: Cantaro Ohno
求人公開日: August 02, 2019 19:17


Key Duties & Responsibilities


  • Service Delivery
  • Processing of documentation for the physical movement of cargo; identify discrepancies or issues.
  • Meet customer expectations by suggesting process improvement and proactive measures.
  • Develop and maintain an excellent working relationship with internal departments and/or vendors.
  • Create, update and execute SOP’s for new and existing clients
  • Understand and input applicable financial components of shipments for proper billing of customers
  • Expectations of meeting required deadlines associated with department and customer KIP & SOP.
  • Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
  • Business Development
  • Identify and forward upselling opportunities to manager
  • Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
  • Provide support (reporting, documentation, etc.) to Sales Executives and Account Managers as they prepare for business reviews
  • Pricing & Procurement
  • Establish and maintain personal relationships with current vendors and overseas agents
  • Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
  • Understand current market trends in order to provide customers with market intelligence and competitive pricing
  • Basic negotiation skills
  • Team Work
  • Assist other team members as needed to ensure timely completion of work
  • Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
  • Communicate client issues or changes to the next level
  • Develop knowledge of the shipping process and government regulations through cross training with other team members



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