This position requires an experienced individual to lead customer insights efforts, reporting to the VP of Experience.
Responsibilities include conducting UX research, collaborating with cross-functional teams, and performing usability studies. Key duties involve setting research agendas, managing multiple research streams, communicating insights to stakeholders, and advising on research methods.
Requirements include 3+ years of UX research experience in a fast-paced environment, proficiency in Japanese for user interviews, and competency in qualitative research methods and data analytics.